IT Support Manager (MSP)

IT Support Manager (MSP)

$90,000 - $110,000

Remote – Occasional visits in the Tri-State region.

middle has partnered with a client who is seeking an MSP IT Support Manager to join their already great team. This full-time, fully remote position however you will be required to go on client visits in the Tr-State region to discuss client strategy, SLA reviews and operations.

As an MSP IT Support Manager, you will be managing a team of circa 10 Engineers at various levels (1^st to 3^rd) but still act as a senior technical escalation point. This position will suit someone with client management, client-facing skills looking to take their next step into a management role within an MSP.

Key Responsibilities:

• Client account management – SLA reviews, review client’s tech stacks, project management
• Team management – managing a team of circa 10 Engineers, performing monthly and yearly 1:1’s, auditing documentation, hiring new team members and performing training.
• Technology deployments - Help design, configure, install, and maintain clients’ front and back-end infrastructure systems, including servers, networks, cloud systems, security systems and workstations.
• Performance root cause analysis (RCA) to reduce common tickets.
• Manage internal inventory and client assets.
• Perform on-site client visits – Help to onboard new clients, strategize with existing clients and general relationship building.

Required Skills:

• Previous Team Lead or Management experience is required.
• Competent troubleshooting and deploying Windows Server Operating Systems
• Solid technical experience with Networking and Firewalls (Cisco Meraki)
• Microsoft 365 and Google Workspace administration
• Experience with Intune MDM
• Windows and macOS desktop support
• Ideally with knowledge and experience of Virtualization platforms (VMware/Hyper-V)

Job Location: Remote

Job Type: Full Time

Salary Range: 90,000 - 110,000 USD

If you are ready to take on this exciting opportunity and contribute to a dynamic and supportive team environment, we encourage you to apply for the IT Support Engineer position.

Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants must be U.S. citizens or possess a valid Green Card.