Senior IT Support Engineer
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About the Role
Senior IT Support Engineer
Up to £45,000
North London (Hybrid 3 days in per week)
middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in North London to find a Senior IT Engineer who will be working onsite with one of their clients.
As an IT Support Engineer, you will play a critical role in maintaining and supporting their client's IT infrastructure. The ideal candidate will demonstrate strong problem-solving abilities, excellent communication skills, and a commitment to continuous learning and improvement.
Key Responsibilities:
- Provide technical support and troubleshooting for hardware and software issues.
- Manage and maintain Active Directory and Microsoft O365 environments.
- Configure and support DHCP/DNS settings and Entra ID.
- Install, configure, and maintain Windows 10 operating systems.
- Provide top-notch client support and interface directly with clients.
- Configure and manage desktops, servers, and networking equipment.
- Handle user onboarding and offboarding processes.
- Participate in new client onboardings and onsite hardware installations.
- Troubleshoot hardware issues alongside Senior Engineers.
- Manage internal inventory and client assets.
- Maintain up-to-date documentation.
- Participate in an on-call rotation for after-hours support.
Required Skills:
- A minimum of 2 year of network or help desk support experience.
- Ideally with previous experience with Managed Services Providers (MSP).
- Proficiency with Windows 10/11 desktop.
- Familiarity with Active Directory/Entra ID.
- Experience in DHCP/DNS troubleshooting.
- Strong networking troubleshooting skills (Firewalls, VPN, Switches, Routers)
- Expertise in hardware staging, deployment, and desktop support.
Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
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