Tier 2 IT Support Engineer (MSP)

Tier 2 IT Support Engineer (MSP)

$70,000 - $85,000 + Overtime

New York

middle has partnered exclusively with a client who is seeking an L2/Tier 2 IT Support Engineer to join their already great team based in New York, United States. This full-time, on-site position requires an individual who is passionate about technology and thrives in providing exceptional support to ensure seamless IT operations for their clients.

As a Tier 2 IT Support Engineer, you will play a critical role in maintaining and supporting their client's IT infrastructure. The ideal candidate will demonstrate strong problem-solving abilities, excellent communication skills, and a commitment to continuous learning and improvement.

Key Responsibilities:

• Provide Level 2 technical support and troubleshooting for hardware and software issues.
• Manage and maintain Active Directory and Microsoft O365 environments.
• Keep in line with client SLA’s and input accurate documentation
• Collaborate on projects related to network refreshes, server upgrades, cloud migrations, implementing backups etc.
• Install, configure, and maintain Windows 11 operating systems.
• Provide top-notch client support and interface directly with clients.
• Configure and manage desktops, servers, and networking equipment.
• Handle user onboarding and offboarding processes.
• Provide technical support to the L1/Tier 1 engineers, acting as an escalation responder.
• Manage internal inventory and client assets.

Required Skills:

• Previous experience with Managed Services Providers (MSP).
• Proficiency with Windows 11
• Experience configuring, deploying, and troubleshooting Meraki and Ubiquiti networking devices.
• Must have experience building, deploying migrating and troubleshooting, virtual and physical servers (Domain Controllers, TS, DNS, File, App and SQL servers)
• Experience deploying, managing, and troubleshooting Azure Virtual Desktop (AVD’s).
• Competence with the Microsoft O365 ecosystem.
• Proficient in using Entra ID and Entra SSO.
• Expertise in hardware staging, deployment, and desktop support.
• Veeam Backups configuration
• Experience in complex environments such as network segmentation, setting up failover, site to site VPNs).
• Ideally some experience or knowledge of the following - Ninja RMM, Halo PSA, ITGlue, Parallels, Proofpoint and Ironscales, Immybot, Rewst.

Job Location: New York, United States

Job Type: Full Time

Workplace Type: On-site

Salary Range: 70,000 - 85,000 USD

If you are ready to take on this exciting opportunity and contribute to a dynamic and supportive team environment, we encourage you to apply for the IT Support Engineer position.

Our client is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants must be U.S. citizens or possess a valid Green Card.